Technology Resources & FAQs

LLCA Website Technology FAQs for Parents

(Draft - Under Construction) - 6.2020

At a time in which remote learning has become the norm (at least temporarily), it has become clear that home Internet service is not a luxury, but a necessity. As is the case in many pockets of Western North Carolina, LLCA realizes that this presents challenges for some families to obtain reliable Internet or even reliable cell service. While the school wants to help in any way for which we are staffed and equipped to do so, the limits of staff capacity require that families work in partnership with the school and assume responsibility for those issues that the school is not equipped to address.

Specifically, families are expected to address the following Five Connectivity Elements of our Distance Learning partnership:

(NOTE: THE FOLLOWING LISTS OF COMPANIES ARE PROVIDED AS A COURTESY TO ASSIST LLCA FAMILIES WITH THESE ISSUES. LLCA HAS NO AFFILIATION WITH ANY OF THESE COMPANIES AND DOES NOT ENDORSE OR RECOMMEND ONE COMPANY OVER ANOTHER.

1. To establish home Internet service. (This is a family responsibility).

Possible providers include the following (depending on the location):

    • Skyrunner (fixed wireless service in several areas)

Phone: (828) 258-8562

e-mail: connect@skyrunner.net

www.skyrunner.net

    • AT&T Fixed Wireless (Rutherford County)

Phone: (877) 990-0041

www.att.com/internet/fixed-wireless

    • Windstream (Polk County)

Phone: (855) 382-2182

www.kineticinternetdeals.com

    • Charter-Spectrum (Polk & Rutherford Counties)

Phone: (855) 243-8892

www.spectrum.com/internet-service/north-carolina

    • Northland Cable (Tri-Cities & Lake Lure)

Phone: (828) 245-1633

www.yournorthland.com/forestcity

    • Morris Broadband (Hendersonville)

Phone: (828) 692-3278

www.morrisbroadband.com

    • AT&T Wireless (Cellular – many areas)

Phone: (888) 333-6651

www.att.com/wireless

(Check with your local store.)

    • Verizon Wireless (Cellular – many areas)

Phone: (800) 837-4966

www.verizonwireless.com

(Check with your local store.)

    • T-Mobile/Sprint (Cellular – various areas)

Phone: (800) 866-2453

www.t-mobile.com

(Check with your local store.)

    • US Cellular (Cellular – various areas)

Phone: (888) 944-9400

www.uscellular.com

(Check with your local store.)

    • Carolina West Wireless (Cellular – Rutherford County)

Phone: (800) 235-5007

www.carolinawest.com

    • HughesNet (satellite)

Phone: (844) 737-2700

www.hughesnet.com

    • ViaSat (satellite)

Phone: (844) 702-3199

www.viasat.com/internet

2. To establish a home Wi-Fi system. (This is a family responsibility).

Possible help with home technology include the following:

  • Your Internet service provider may be able to supply a wireless router
  • Connor Computer Consultants (Rutherford & Polk County)

Phone: (828) 287-0003

e-mail: ncservice@theccc.us

www.theccc.us

  • Carolina Computer Solutions (Polk County)

Phone: (828) 894-6169

e-mail: help@ccspolk.com

www.ccspolk.com

  • High Tech House Call (Polk County)

Phone: (828) 859-6928

e-mail: service@hightechhousecall.com

www.hightechhousecall.com

  • Echo Data Systems (Hendersonville)

Phone: (828) 693-4907

e-mail: echodatasystems@gmail.com

www.echodata.net

  • Mountain Computer Service & Repair (Hendersonville)

Phone: (828) 290-9620

www.mountaincomputer.net

3. To connect device (computer and/or tablet) to home Wifi system. (This is a family responsibility).

  • See the service providers listed above.

4. Download and install the Google Chrome browser. (This is a family responsibility.)

5. Go to www.google.com and sign in to your LLCA-assigned Google account.

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FREQUENTLY ASKED QUESTIONS:

Assuming the items above have been resolved, the LLCA Technology Staff can provide assistance with the following issues and questions:

Q: How do I connect a Chromebook to our wireless network at home?

A: Google's Guide on How to Connect to Wifi On a Chromebook.

Q: Who are some possible internet service providers I can contact if I need internet services at home?

A: See list above and here for an interactive map for NC residents to see what Internet and Mobile services are offered in your area.

Q: Who do I get in touch with if I need a hotspot?

A. Review the list above and also check out these Western North Carolina Resources for Internet Connectivity

Additionally, here is a list of local community providers where free broadband is available in varying degrees of signal strength:

  • Chimney Rock – Along Main Street from Medina’s Village Bistro, 430 Main St., to The Carter Lodge, 273 Main St. (Pangaea)
  • Cliffside – Near Dutch Broad Café, 219 Main St., (Pangaea)
  • Columbus – Between the First Peak Visitor Center, 20 E. Mills St., and the U.S. Post Office, 126 Ward St. (Pangaea)
  • Columbus – Along East Mills Street from The Brick Pizzeria and the First Peak Visor Center, 20 E. Mills St. (Pangaea)
  • Lake Lure – Between Lake Lure Town Hall, 2948 Memorial Highway, and Lake Lure Welcome Center, 2932 Memorial Highway (Pangaea)
  • Lake Lure – Lake Lure Beach, 2724 Memorial Highway (Pangaea)
  • Rutherfordton – Town Hall of Ruth, 119 Northview-Dorsey St. (Pangaea)
  • Saluda – Between Green River Adventures, 111 E. Main St., and Saluda Historic Depot and Museum, 32 W. Main St. (Pangaea)
  • Saluda – McCreery Park, Main Street/Greenville Street (Pangaea)
  • Tryon – Between PANGAEA Internet, 75 S. Trade St., and Tryon Town Hall, 301 N. Trade St. (Pangaea)
  • Tryon – Carolina Foothills Chamber, 2753 Lynn Road (Pangaea)
  • Tryon – Harmon Field, 117 Harmon Field Road (Pangaea)

Q: How do I log into NCEdcloud?

A: The North Carolina Education Cloud (NCEdCloud) is a service delivery platform for modern instructional and administrative support systems that has the infrastructure, tools and resources for schools. Log on to NCEdcloud here

Q: Where can I reset my NCEdcloud Account?

A: Contact the school office via email or phone: Email at 828-625-9292, Ext. 101 for assistance in re-setting your account. Login information is sent home with students at the beginning of the year.

Q: Can other parents see what is being shared through Google Classroom?

A: Here is a great FAQ for understanding what Google Classroom is and how it works

Q: I am having trouble with Google Classroom. Where do I go for help?

A: Contact our IT Director via email here or by phone at 625-9292, ext. 104

Q: Is the Google Classroom different when used with cell phones or tablets or desktops?

A: It might display differently

Q. Who can help me retrieve my child’s Usernames and Passwords?

A: The Student's teacher will be able to supply this information. To reset a student's password please contact the IT Director.